Contact information

At Bold Tidy Supply, we value clear communication and helpful customer service. Whether you have a question about a rotating spice tray, need assistance with an oil dispenser, want to understand the installation of a paper towel holder, or need help with an existing order, our team is available to assist.

5.1 Business Information

5.2 Customer Service Email

Email is our primary customer service contact method. Please include your order number whenever your inquiry relates to an existing purchase.

This allows our team to identify the relevant transaction and respond more efficiently.

5.3 Types of Assistance Available

Our customer service team can assist with:

Product Information

Questions about product features, dimensions, materials, available components, and ordinary household use.

Order Assistance

Questions about order confirmations, payment status, order details, and cancellation requests.

Shipping and Tracking

Help understanding shipment notifications, tracking updates, delivery delays, and missing packages.

Returns and Refunds

Guidance on return eligibility, return instructions, damaged products, exchanges, replacement requests, and refund status.

Product Concerns

Assistance with issues involving rotating spice tray components, oil dispenser caps or spouts, and paper towel holder supports or mounting accessories.

5.4 Return Correspondence

Our designated return address is:

JEM INCORPORATED
7847 HORSE FERRY RD
ORLANDO, FL 32835
United States

Please contact us by email before sending any merchandise to this address. Certain returns may require specific instructions or additional information to ensure proper identification and processing.

5.5 Customer Inquiry Recommendations

To help us resolve your inquiry, please provide accurate and relevant details.

For order-related questions, include:

• Your order number.

• The email address used during checkout.

• The product name.

• A clear description of your concern.

For damaged or defective products, photographs are particularly helpful.

Please do not include full payment-card numbers, account passwords, or other highly sensitive information in ordinary email communications.

5.6 Business Communication

We aim to review customer inquiries within a reasonable period. Response times may vary depending on inquiry volume, holidays, and the complexity of the matter.

We appreciate your patience while our team reviews your request and works toward a practical resolution.