Refund policy

At Bold Tidy Supply, we believe a well-organized kitchen should make everyday routines easier, more comfortable, and more enjoyable. Whether you are arranging seasonings with a rotating spice tray, pouring cooking oil from a convenient dispenser, or keeping paper towels within reach, we want every purchase to meet your expectations.

If an item does not work out as expected, this Return and Refund Policy explains how to request a return, exchange, or refund.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after the order is marked as delivered.

To qualify for a standard return, the product should meet the following conditions:

  • It must be unused and in its original condition.

  • It should include its original packaging, accessories, components, and any included instructions.

  • It must not show signs of damage caused by improper handling, misuse, or unauthorized modification.

  • The customer must provide reasonable proof of purchase, such as an order confirmation or order number.

Products that have been used, stained, scratched, altered, or damaged after delivery may not qualify for a standard change-of-mind return, except where applicable law requires otherwise.

1.2 Product-Specific Return Conditions

Because our products are designed for practical kitchen use, we ask customers to check the following before returning an item:

Rotating Spice Trays

Rotating spice trays should be returned with their original rotating base, compartments, inserts, and other included components. Please remove any seasoning residue and ensure the tray is clean and dry before packaging it. Products showing substantial food stains, grease buildup, or damage caused by improper cleaning may not qualify for a standard return.

Oil Dispensers

Oil dispensers should be emptied completely before being shipped back. Please clean and dry the bottle, spout, cap, and other detachable parts. For safety and hygiene reasons, containers containing cooking oil or other liquids cannot be accepted as ordinary returns. Products with broken glass, damaged dispensing mechanisms, or missing components should be reported to us with photographs.

Kitchen Paper Towel Holders

Paper towel holders should be returned with all original mounting parts, bases, supports, screws, and accessories, where applicable. Items that have been permanently installed, drilled into a surface, or damaged during installation may not qualify for a standard change-of-mind return.

These conditions do not limit any rights customers may have under applicable consumer protection laws.

1.3 How to Request a Return

To begin a return, contact our customer service team at:

Email: [email protected]

Please include:

  • Your full name.

  • Your order number.

  • The product name you wish to return.

  • The reason for your return.

  • Clear photographs if the item is damaged, defective, incomplete, or different from what you ordered.

Our team will review your request and provide return instructions, including the appropriate return destination when a return is authorized.

Please do not send merchandise to our business address without first receiving return instructions. This helps us identify your order and process your request correctly.

1.4 Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously. If your rotating spice tray arrives with a damaged rotating mechanism, your oil dispenser has a defective spout, or your paper towel holder is missing essential mounting parts, please contact us promptly.

We recommend contacting us within 7 calendar days after delivery when reporting visible shipping damage or an incorrect item.

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the product and packaging.

  • Photographs of any damaged or missing components, if available.

After reviewing the information, we may offer an appropriate solution, which may include a replacement, replacement component, exchange, or refund, depending on the circumstances and applicable law.

Customers will not be required to pay return shipping costs for a verified product defect or fulfillment error where the issue is our responsibility, subject to applicable law.

1.5 Refund Processing

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return inspection is completed.

Please remember that the time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

Refunds may include the eligible purchase price and applicable taxes. Original shipping charges, if any, may not be refundable for ordinary change-of-mind returns unless required by law or otherwise approved by us.

1.6 Exchanges and Replacement Requests

If you received the wrong item, a defective product, or a product with missing components, contact us before placing another order.

Where inventory and fulfillment arrangements allow, we may provide a replacement or exchange. If the requested product is unavailable, we may discuss an alternative resolution, including a refund.

1.7 Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not entered fulfillment or shipping. Once an order has been processed, packed, or handed to the carrier, cancellation may no longer be possible. In that situation, you may request a return after delivery in accordance with this policy.

1.8 Refused or Undeliverable Packages

If a package is returned to us because of an incorrect address, an unsuccessful delivery, or repeated failure to collect the package, we will review the circumstances before arranging a refund or reshipment.

Additional shipping charges may apply if a new shipment is requested because the original delivery failed due to information supplied incorrectly by the customer, to the extent permitted by law.

1.9 Policy Exceptions and Legal Rights

Nothing in this policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded under applicable federal or Florida law.

Bold Tidy Supply reserves the right to review return requests individually and to refuse fraudulent, abusive, or materially incomplete claims where permitted by law.

For all return and refund questions, please contact [email protected].